If you’ve been in the world of work for some time, you’ll probably have witnessed situations where people just don’t get along. This is where workplace mediation can make a real difference.
Workplace disputes can disrupt productivity, morale, and overall team cohesion, making early intervention crucial to maintaining a healthy and functional workplace environment.
Mediation is designed to address formal and serious disputes such as grievances or complaints. It’s also highly effective for resolving issues that, if left unchecked, could escalate into formal disputes.
Common situations include:
Using mediation, you can avoid the challenges of formal grievance procedures and focus on finding an amicable, professional resolution.
Aligned with the UK’s guidelines on resolving workplace disputes, our mediation services ensure compliance with current legislation and best practices.
A conversation with the person making the referral allows us to gather all relevant information about the circumstances and the parties involved, ensuring we have a clear understanding before initiating the process.
Initial conversations with the parties involved are focused on ensuring they understand the mediation process and what to expect. We’ll discuss how the mediation will take place, address any concerns, and explain the support we’ll provide throughout.
We hold private sessions with each involved party to discuss the dispute details.
A combined session is conducted to facilitate a thorough discussion among all parties aimed at reaching an understanding and beginning the agreement process.
A mutually decided action plan is formulated during the mediation, which is documented as an agreement to be honoured by all parties.
In cases involving a third-party referrer, a Mediation Summary is provided the following day, pending approval from the involved parties.
We periodically check in with the parties after a set duration to ensure the agreement's efficacy and resolve any emerging issues.