Kerri Roberts

CIPD & Agile Project Management Certified

Kerri’s key areas of expertise lie within managing shared HR services and agile project management. She is also experienced in delivering bespoke learning and development solutions.

Career Summary

Kerri began her HR career working for BAE Systems as a HR Adviser for 9 years, partnering with various business areas including Manufacturing and the Eurofighter Typhoon project. Kerri gained a broad range of generalist HR experience during this time as well as expertise in the design and delivery of bespoke learning and development solutions.

Kerri then moved into a new BAE Systems joint venture company to establish a centralised HR Shared Service Centre. Initially providing policy expertise, but quickly becoming an Operations Manager in the Colleague Contact Centre. Kerri developed a passion for HR shared services during this time and also led various business improvement projects, which she has continued to deliver throughout her career.

Kerri then took a leap of faith and moved with her young family to rural France where she established her own small business managing gites, returning to the UK after 3 years to take up a role with Marks and Spencer, again in HR shared services. Over her 5 years with M&S, Kerri undertook various management roles as part of a major HR transformation project which included the delivery of a new business wide ‘people system’ and the centralisation of HR services from stores into the HR Shared service Centre. Her responsibilities included business change and communications, operations management of a service delivery team and the delivery of a number of learning and development projects.

Kerri’s next move was to Manchester Airport Group (MAG) where she headed up the HR Service Centre during the implementation of a new ERP system. She also led on the transition of the HR service from Stansted Airport into the centralised HRSC in Manchester. In addition, she supported a HR Transformation project with the focus on back office process and service efficiencies.

Kerri then took up a consultancy role at AO.com, leading a back office HR transformation programme.

Kerri is CIPD qualified and a certified Agile Project Management Practitioner. Her particular areas of expertise are:
• Implementing and managing HR shared services
• Identifying and delivering performance improvement and efficiency
• Change management
• Designing and delivering bespoke learning & development solutions

Key personal strengths

  • Strong customer service ethos
  • Pragmatic approach to problem solving
  • Ability to engage and communicate effectively at all levels

Book Your Free Consultation
On 01772 846 146